Some Key Points from our Returns Policy
CHANGE YOUR MIND
All products sold by TJM may be returned with no questions asked within 14 days of the delivery date for a refund or store credit. All returns require a Return Merchandise Authorisation (“RMA”) number, and all freight charges are strictly non-refundable. No returns will be accepted on installed or otherwise used products. If the box is damaged upon receipt by TJM, a 20% restocking fee shall apply, which shall be deducted from your refund or store credit. Failure to comply with these terms may result in delayed processing and/or refusal of return. Items that were shipped incorrectly or have been damaged in transit will be reviewed by a member of TJM’s Customer Service Team to determine whether you are entitled to the no questions asked return of the products.
WHAT INFORMATION IS NEEDED TO COMPLETE YOUR RETURN?
- Purchase receipt
- Product in the same condition as it was purchased (including manuals, accessories and packaging)
- Provide your name, telephone number and signature in addition to your receipt and RMA.
- All purchases made on a debit/credit card will be credited back to the original card used.
ASSESSING YOUR RETURN
TJM reserves the right to reject any product which TJM determines, in its reasonable discretion, has been used or is otherwise ineligible for a refund.
EXCLUSIONS
No returns or exchanges will be accepted, and no refunds given for: (i) custom or tailor-made orders or products; (ii) products which have been modified; (iii) improper use of products; or (iv) use of products that does not comply with the product instruction or documentation.
EXPENSES & RETURN SHIPMENTS
You are solely responsible for any shipping charges or other expenses relating to the return of your product to TJM Head Office. All shipping to the TJM Head Office must be pre-paid and insured. TJM will not be liable for in-bound packages that are lost or damaged.
For safety reasons, please contact TJM Head Office before returning any bulky products, such as: Bull Bars.
FURTHER INFORMATION. This Refund Policy can also be found online at www.tjmusa.com/warranty. You may also contact our Customer Service Team to discuss this Refund Policy.